Terms and conditions
When buying ready-made products, and custom products!

Terms & Conditions
For all types of purchases

 

Terms & Conditions for ready-made products

 
What are the products that are considered ready-made?

Standard products include all our standard Multilayer Foam sheets which are not cut to size. In addition, all Peli Protector Cases with Multilayer Foam and the replacement Multilayer Foam inserts. If in doubt, call or write.

 
What's the delivery time for standard products?

We stock all our standard Multilayer Foam Sheets. If you order before 10.00 we send the same day and often you have your goods within 1-3 days. 

All our standard items are usually in stock, if there is an issue in our stock management system and the item is unexpectedly not in stock, you will be contacted within 24 hours and you have full right to cancel your purchase.

 

 
What does delivery cost for standard products?

No matter how much you buy, we offer low cost shippmetn. At checkout you can see you price for shippmetn. For delivery to Iceland, the Faroe Islands and Greenland, contact us for a price.

 
Right to Exchange on standard products

For all our standard products, we offer a 60-day right of return and exchange. If you have received the wrong size or regret your purchase, we offer an exchange or your money back. The item must be as new and in original packaging.

Before sending your item back, contact us.

 

 
Warranty on standard products

We offer a 2 year warranty on all our Multilayer Foam Sheets.

On all Peli products bought through us, we offer an unlimited lifetime warranty.

In order for us to cover the warranty, we must have the product sent to our address and the product must have been purchased from us.

If you do not have a receipt, please contact us and we may be able to help you find your order in our system.

You will be responsible for the return shipping cost to our company

 

 
Order Tracking for standard products

Once you have ordered, you will receive an order confirmation. When we ship the item, we send information about shipping and Track & Trace, so you can track your order until you receive the goods.

 

 
Ordering outside of the EU

Orders outside of the EU can not be done online. We are happy to take orders via email. Please note orders outside of the EU need to be of a minimum value of EUR 350.00. We will calculate shipping cost and charge this back to you at cost. Note that EU VAT rules do not apply to these orders.

 

 
Pricing and EU VAT Rules

All prices shown on this website include 19% VAT. For businesses with a valid EU VAT number the VAT value is deducted at the checkout page. For private buyers in the EU, in line with the European Commission mandate of July 2021, we will recalculate your VAT based on country shipping address at the time of checkout.

 

 

Payment Options

 
How to buy as a private person - B2C

Private or individual customers can pay by credit card or via PayPal. Remember on all our standard items (Not custom foam sheets) we have a 60 day return policy to allow you to cancel your purchase and get a full refund.

 

 
Buy as a company - B2B

Companies can pay by credit card, Paypal, or, if you a valid EU VAT number, via Purchase Order online. Remember, with a valid EU VAT number you pay no VAT!

 

 
Buy with EAN (Denmark only)

You can buy with EAN number both via order and online. For online purchases, order via our shop and at check-out, select purchases with EAN number

 

Terms & Conditions for custom products 

 
What are the products that are considered custom made?

All foam sheets that we cut to size to your specific requirements are considered custom products. 

 
What's the delivery time for custom products?

Cutting time on our custom cut Multilayer Foam is usually 1-2 days. Then a further 1-3 days for shipping until it reaches you.

 
What does delivery cost for custom products?

No matter how much you buy, we offer low cost shippmetn. At checkout you can see you price for shippmetn. For delivery to Iceland, the Faroe Islands and Greenland, contact us for a price.

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Right to Exchange for custom products?

Given that custom made products are made specifically for you, there is no possibility of us selling them to someone else.

Therefore, unfortunately, we can not offer any right of withdrawal custom products. Exchange and cancellation for the same reason is also not possible.

 

 

 
Delays on custom products

We always try to deliver on or before the due date. However there are occasions where issues pop up that are out of our hands. This means on rare occasions will you goods arrive with a slight delay. If this is the case we will certainly let you know. Unfortunately, for delays, purchases cannot be cancelled for custom products. 

 
Warranty on custom products

We apply a 2-year warranty on our foams. However given that this is a custom cut foam specifically manufactured to your size reuirements we only apply warranty in the unlikely event of poor workmanship on our part. 

 

 
Order Tracking for custom products

Once you have made a purchase, you will receive an order confirmation. When we ship the item, we send information about shipping and Track & Trace, so you can track your order until you receive your goods.

 

 
Pricing and EU VAT Rules

All prices shown on this website include 19% VAT. For businesses with a valid EU VAT number the VAT is deducted at the checkout page. For private buyers in the EU, in line with the European Commission mandate of July 2021, we will recalculate your VAT based on country shipping address at the time of checkout.

 

 

 

Payment Options

 
How to buy as a private person - B2C

Private or individual customers can pay by credit card or via PayPal.

 

 
Buy as a company - B2B

Companies can pay by credit card, Paypal, or, if you a valid VAT number, via Purchase Order online. Remember, with a valid EU VAT number you pay no VAT!

 

 
Buy with EAN (Denmark only)

You can buy with EAN number both via order and online. For online purchases, order via our shop and at check-out, select purchases with EAN number

 
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